Rates & Services

All technical issues are not equal!  Some are best suited to on-site service, while some are best suited to remote support or by having you bring your computer into our office.  Call and let us know what issues you are experiencing, and we can help you select the best type of service for your needs!

  • On-Site Service – $80 per hour
    • 1-hour minimum, billed in half-hour increments
    • Additional travel fees may apply
    • We offer service discounts to business customers that are enrolled in our routine maintenance program and/or those who pre-pay for blocks of time;  Contact us today to ask for a quote!
  • Lab / Bench Service (at our shop)
    • Plus Service – Flat Rate of $124.00 + parts/tax
      • Estimated 3 to 4 Business-Day turnaround time
      • Full Service!  Diagnostic, Repair, Check-up, Tune-up
      • Includes free 15-minute follow-up remote session or telephone consultation within 30 days, upon request.
    • Ultimate Service – Flat Rate of $159.00 + parts/tax
      • Estimated 1 to 2 Business-Day turnaround time
      • Full Service!  Diagnostic, Repair, Check-up, Tune-up
      • Includes free 15-minute follow-up remote session or telephone consultation within 30 days, upon request.
      • Same as “Plus Service” but faster!
  • Remote Support (via telephone and/or internet):   $20 per 15 min
    • Our remote support service allows you to connect your computer to us via our website and allows us to see your screen, and use your computer as though we were sitting there with you.  You must have a high-speed / broadband internet connection, and must be able to access the internet for this service to work.  Please note that not all problems can be fixed remotely and we reserve the right to refuse this method of service at our discretion.
    • Not all types of issues can be fixed remotely.  If we are unable to fix your issue remotely, we will advise you of the most appropriate type of service for the issues you are having.
    • We offer service discounts to business customers that are enrolled in our routine maintenance program and/or those who pre-pay for blocks of time;  Contact us today to ask for a quote! 

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